Terms, privacy and content policies
Choose the document that matches your question. Account cancellation, a privacy request and a report about content are different actions.
Who operates the service
EverAI Limited is registered in Malta under company number C107181. Its registered address is 56 Central Business Centre, Triq Is-Soll, Santa Venera SVR 1833, Malta.
Find the relevant document
| Subject | What it covers |
|---|---|
| Terms of Service | Adult access, fictional interactions, accounts and purchases. |
| Privacy | Information used to provide the service and handle data requests. |
| Cookies | Browser storage, analytics and device-level choices. |
| Content removal | Concerns about a likeness or identifiable material. |
| Complaints | The details needed to investigate a service or content concern. |
| Underage policy | Age eligibility and reports involving minors. |
Keep the request specific
For a subscription question, include the account email and payment reference. For a privacy or content concern, identify the request and the relevant material without sending passwords or full card details. Email support@candymail.ai if you need help choosing the appropriate process.
Questions and answers
Which document explains the use of conversation data?
Read the Privacy page for data processing, moderation and rights requests. The account deletion instructions explain the separate in-account action.
Is a complaint the same as cancelling a subscription?
No. A complaint asks for an issue to be reviewed. To stop renewal, use the subscription cancellation controls in the subscribed account.