Sign in to your Candy AI account
Use the same sign-in method you used when creating the account. If your conversations or subscription appear to be missing, first check that you have opened the right account.
Check the account before making another purchase
- Confirm the account email and how you originally signed in.
- Use that same sign-in method on another device.
- Check the profile and subscription details before buying access again.
- If a receipt belongs to a different email, include that information in a support request rather than repeatedly creating accounts.
Recover an email-and-password login
- Open the sign-in screen and select Forgot Password.
- Enter the email associated with the active account.
- Check the inbox and spam or junk folders for the reset message.
- Use the reset link yourself and choose a new password through the account flow.
- If the email still does not arrive, contact support with the account email and the time you requested it.
When the sign-in screen will not finish loading
Check for a typing error, update the browser and try another supported browser or device. If you clear site-specific cookies, expect to sign in again; keep access to your login method before doing so.
Do not send your password or a reset link to someone claiming to troubleshoot the account. Support can investigate the account and an error description without asking you to disclose those credentials in a message.
Questions and answers
How do I log in to Candy AI?
Open Candy AI's sign-in option and use the method associated with your existing account. Use the same method across devices if you want to see the same account history.
Why is my Candy AI subscription missing after I sign in?
First check whether you used a different email or sign-in method. If the correct account still lacks the purchase, contact support with the receipt details rather than paying again immediately.
Why have I not received a password-reset email?
Check that the account email is correct and active, then look in spam or junk folders. If the message is still missing, contact support and explain when you requested it.
Can I use every Candy AI feature without logging in?
Browsing and account-based access are different. Conversations, saved content and paid entitlements can require a signed-in account; a visible preview is not a promise of anonymous access to every feature.