Help with Candy AI
Choose the feature or account issue you need help with. For a problem with a purchase, keep the receipt reference; for a feature error, note the device, character and visible message.
- Getting started with Candy AI
- When a Candy AI feature is not working
- Sign in to your Candy AI account
- Use Candy AI on your phone
- Choose your chat language
- Privacy and safety on Candy AI
- Adult access and content rules
- Contact Candy AI support
Narrow down the affected feature
Check whether the issue affects signing in, one conversation, audio, generation or a finished download. A problem with one character does not establish an account-wide or service-wide outage.
Record the device, browser, approximate time and exact error. If tokens were charged, identify the action before repeating it. A concise report with the relevant account email is more useful than an entire private conversation.